Frequently asked questions about CATAMA
Answers to the most important questions about contracts, prices, GoBD, e-invoicing, DATEV, set-up, data security and support.
Cancelable monthly · Support & updates included · Data centre in Germany
Everything you need to know at a glance
Is there a contract term?
No. You enter into an open-ended service contract, which you can cancel at any time to the end of the month subject to the notice period set out in our Terms & Conditions – no restrictive contract, no minimum term.
How much does CATAMA cost?
CATAMA starts from 99 EUR per month. There are three packages – Professional, Enterprise and Unlimited – based on the pay-as-you-go principle. See Products & Prices for details.
What does ‘pay-as-you-go’ mean?
You only pay for the months and the number of users who actually use the system. You can add additional users as and when required and deactivate them again when they are no longer needed.
Can I try CATAMA for free?
Yes. You can try CATAMA for 5 days, free of charge and with no obligation. Register for free now.
Does CATAMA run without installation?
Yes. CATAMA is cloud-based and runs directly in your web browser – on PCs, laptops, Macs and tablets, with no installation required.
How and where is my data stored?
All data is transmitted in encrypted form and stored in an ISO-certified data centre in Germany (Nuremberg). Daily backups protect against data loss.
Is CATAMA GoBD-compliant?
Yes. Invoicing and document archiving are designed to meet GoBD requirements – including traceable document chains and DATEV export.
Does CATAMA support e-invoicing (ZUGFeRD/XRechnung)?
Yes. CATAMA supports e-invoicing in ZUGFeRD and XRechnung formats for legally compliant invoicing to business partners and public sector clients.
Is there a DATEV interface?
Yes. You can export accounting data to your tax adviser via DATEV. Find out more under ‘DATEV interface’.
What interfaces does CATAMA offer?
CATAMA integrates parts catalogues, DAT SilverDAT, mobile.de, shop systems and the DATEV export, and also provides an open REST API and MCP.
Does CATAMA offer a TSE till?
Yes. With the TSE till, you can create signed till receipts and view till transactions. The TSE certificate is charged separately. For Austria, RKSV guidelines apply.
Which sectors is CATAMA suitable for?
For car repair workshops and car dealerships, as well as tyre, caravan, motorbike, commercial vehicle, classic car, agricultural machinery, quad/ATV and other service businesses.
Why are there set-up costs?
The set-up costs are a one-off charge. We configure the system precisely to your requirements: staff accounts, business details and document templates for invoices and quotations.
Do you handle data migration?
Yes. With our data migration service, we can transfer customer, supplier and product data from your previous system on request.
Can I add additional users at any time?
Yes. Billing is on a per-user, per-month basis. Accounts that are no longer required can be deactivated at any time.
How do I contact support?
Technical support is available 7 days a week by telephone, remote support and email. Hotline: 0800 848 9999.
What is the difference between CATAMA and CATMA?
CATAMA is 404MEDIA’s automotive software (DMS). CATMA is an independent text annotation tool and has nothing to do with the CATAMA automotive software.
Which countries is CATAMA suitable for?
For Germany, Austria and Switzerland – including country-specific information on VAT, UID, RKSV and QR invoices.
What happens to my data if I cancel?
The data in your CATAMA instance belongs to your business, not to us: you retain sole authority and ownership of all customer-specific data. Back up your records before you cancel, using the built-in export tool – and let us know if you need support with that. 30 days after the end of the contract, all data and document images stored in your instance are permanently deleted; settings, configurations and master data entries cannot be restored afterwards. Compliance with commercial and tax law retention periods is solely your responsibility. Details are set out in the Terms and Conditions (sections IV and XV) and on the cancellation page.
Can’t find your question here?
We look forward to hearing from you – by phone or email.