CATAMA Automotive Software
Prospective clients and contacts
Strong customer relationships are the foundation of any business's success. With CATAMA, you can manage your auto shop's contacts more effectively, thereby boosting your sales and providing better customer service. Using detailed filters, you can define customer groups, send personalized emails, newsletters, text messages, or letters, and generate reports and selections.
CATAMA CRM
Customer relationships: the cornerstone of your success
The CRM (Customer Relationship Management) system integrated into CATAMA offers you a wide range of options for effectively managing all types of contact data. CATAMA SaaS Dashboard: Manage your customer contacts, organize your sales team, or create marketing campaigns to promote your products or vehicles.
Manage your leads and contacts, define customer groups, send personalized emails, text messages, and offers, or view a customer’s current history. All in one place, all in CATAMA.
CATAMA is cloud-based and, unlike other systems, can be used from any location on any PC, Mac, or tablet with internet access. Customer management has rarely been this simple, flexible, and effective.
CATAMA Cloud
Contact Management
A simple address management system is a good starting point for any kind of customer management—but only for people with an exceptionally good memory. Especially as the number of customers and/or customer contacts grows, a simple address management system is no longer sufficient. That’s when customer relationship management (CRM) software comes into play, allowing you to tackle the task in a more structured way.
CATAMA comes equipped with a comprehensive customer management system that not only allows you to maintain master data but also provides you with a wide range of additional options for customer management and customer retention.
Every section in CATAMA features an intelligent full-text search that allows you to filter your data based on numerous criteria. You can view all contacts containing the keyword or customer type “New Customer” and the city “Hamburg.” The keyword list can be freely customized to your preferences. Filtering allows you to create any customer selection, which is immediately available for use with just a few mouse clicks and can, for example, be integrated into email or SMS campaigns with a single click.
CRM—a term that sounds so modern and new, yet has actually been around for as long as people have engaged in business relationships with one another. Virtually every company that achieves long-term success places a high value on building and maintaining strong customer relationships. Organizing your customer management with the help of CATAMA ensures greater transparency and makes your day-to-day work easier. Moving CRM to the cloud represents another step in its evolution. As a company, you can only benefit from this. You don’t have to worry about software maintenance and support, and you receive updates automatically—and, most importantly, free of charge. Your data is stored in a German data center in Karlsruhe, and all data transmission is always encrypted.
CATAMA Cloud
Campaigns & Marketing
In an era of globalization and saturated markets, it is becoming increasingly important to shift the focus away from the product itself and toward providing the best possible customer service. Existing customer relationships need to be nurtured, because statistically, acquiring new customers is about five times more costly than retaining existing ones. CRM is more than just relationship management. CATAMA therefore helps you stay in constant contact with your customers and explore their needs and wishes to ensure the best possible customer retention.
In CATAMA, you can keep track of all emails and text messages ever exchanged between you or your employees and a contact. Each contact has a detailed history. This allows you to view and track all phone calls, emails, text messages, and notes in just a few seconds.
CATAMA Cloud
Suppliers &
Manufacturers
In addition to standard contact management, CATAMA also allows you to create records for suppliers and manufacturers. Manage master data and contacts. Store parts lists and import items directly from them into inventory.
Enter incoming documents such as invoices and credit memos for deliveries, and post goods received. If desired, generate automated purchase orders and send them out. Coordinating purchase orders has rarely been easier.