Support Desk – The CATAMA Ticket System
Handle customer inquiries in a structured way instead of letting them get lost in your inbox: The CATAMA automotive software support desk turns every inquiry into a ticket—assigned, prioritized, and fully documented.
Cloud · Email Integration · Data Center in Germany
Customer service that leaves no stone unturned
The Support Desk consolidates inquiries from various channels into tickets and guides them through your organization in a structured manner—from receipt to resolution.
Ticket Management
Every inquiry is converted into a ticket with a status, assigned responsibility, and a history—all managed centrally and in a traceable manner.
Email Regarding Ticket
Incoming emails are automatically converted into tickets—nothing gets lost in your inbox.
Assignment & Status
Assign tickets to employees, set statuses, and keep track of the processing status at all times.
Priorities
Prioritize urgent issues so that important tickets are handled first.
Background & History
All correspondence for each ticket is documented and linked to the customer.
Analysis
Track processing times and volume—and measurably improve your service.
From the Inbox to a Resolved Ticket
Emails and inquiries are automatically converted into tickets. You can assign them, prioritize them, and process them in an organized manner—so you can stay on top of things even when the volume is high.
- Automatically convert emails into tickets
- Assignment, Status & Priority
- Complete history for each ticket
- Linked to Customer & Vehicle
Service in the CATAMA Context
Because the Support Desk is linked to customers, vehicles, and orders, your employees can see the full context of every ticket—enabling them to provide quick, knowledgeable responses.
- Context from the Client & the Assignment
- Tasks & Follow-up
- One team, one level of knowledge
- Cloud Access from Anywhere
Support Desk – A Brief Overview
Are emails automatically converted into tickets?
Yes. The Support Desk automatically converts incoming emails into tickets—so no request goes unanswered.
Can I assign tickets to employees?
Yes. You can assign tickets, set their status and priority, and track their processing status at any time.
Can I see the customer associated with the ticket?
Yes. Each ticket is linked to a customer and a vehicle —including the complete history.
How does this relate to service and support?
The Support Desk is the tool that powers our service and support commitment—and it can also be used for your own customer service.
More from the CATAMA Universe
Customer service that doesn't miss a thing
Try CATAMA free for 5 days and manage inquiries in a structured way as tickets using the Support Desk.